Shipping policy

Every piece is handmade to order and ships free within the contiguous United States. Here's everything you need to know — timing, costs, tracking, and what to do if something isn't right.

Shipping Times

Domestic USA Customers

 

We offer standard shipping only and aren't able to expedite or rush orders at this time — the timeframes above apply to every order. During holiday periods such as Christmas, shipments may be slightly delayed, and if there's ever an address issue we'll always reach out to confirm, so in rare cases delivery may take a few days longer.

Shipping Costs & Destinations

• Free for all orders within the contiguous United States (the lower 48 states).
• We also ship to Hawaii, Alaska, and U.S. territories, but due to significantly higher carrier costs, shipping to these locations is not free and additional charges apply.
• We're unable to deliver to PO boxes — please provide a physical street address at checkout.
• We're glad to ship to military addresses (APO/FPO), as long as a physical address is provided rather than a PO box.
• We currently ship within the United States only and do not offer international shipping at this time.

Order Changes & Cancellations

Because every piece is handmade to order, all sales are final once your order is placed. We're unable to modify or cancel an order — including changes to the shipping address — after checkout. Please double-check your shipping address and order details before completing your purchase. If you spot an error right away, email us as soon as possible and we'll do our best to help.

Processing

• Delays may occur for orders placed on holidays or weekends, or due to unforeseen events such as severe weather or public-health disruptions.
• Once your order has been processed, your package will arrive within the estimated time frame stated above.
• If there are any shipping or processing delays on your order, we'll notify you as quickly as possible. 

Tracking

• We update tracking information as soon as the shipping label for your order is printed.
• You'll receive a tracking confirmation email as soon as tracking has been updated.
• If your tracking shows a label has been created but you don't see movement yet, please allow 1–2 days for an update.

Lost Packages

• If your order hasn't arrived within the estimated time frame, please contact us so we can help resolve it — email support@lecanvasatelier.com.
• If tracking shows your package as delivered but you haven't received it, please contact us immediately and we'll help in every way we can.

Damaged Packages

If your item arrives damaged, please email support@lecanvasatelier.com with photographs that clearly show:

• The problem areas
• The full front and back of the item
• The shipping box (and any damage to it)
• The shipping label

Please note: we're unable to process a replacement without the requested photographs.

Custom Canvas Orders

• All custom canvas sales are final and are not eligible for return or refund unless there's a defect on our end.
• These pieces are handmade to order, so please allow the full processing time stated above.

Returns & Refunds

Looking to return an item or request a refund? Full details are in our Return & Refund Policy. For anything else, our team is always happy to help.