Refund policy

Damages & Issues

Please don’t worry — if your item arrives damaged or with a quality issue, contact us right away and we will be happy to replace it for you.

Please email us at lecanvasatelier@gmail.com with photographs that clearly show:

• The problem areas
• Full front and back of the item
• The shipping box (and any damage)
• The shipping label

Once we receive these, we will gladly expedite a replacement item to you.

Non-Returnable Items

All of our canvases are handcrafted and made to order, so all sales are final. We do not accept returns on custom or personalized products (such as special orders or personalized items).

The following items are not eligible for return:

• Custom or personalized items
• Made-to-order canvas products
• Sale or promotional items
• Gift cards

Orders are fulfilled exactly as submitted, and we cannot modify or correct details after checkout. Please review your product selection, size, color, personalization, and shipping information carefully before placing your order.

Order Cancellations

Cancellations may be requested within one (1) hour of purchase. After this window, your order enters production and can no longer be cancelled, modified, or refunded.

Exchanges

We do not offer exchanges. If an item arrives damaged or incorrect, we will replace it once the issue has been confirmed.

Payment Methods

Payment is required at checkout. We accept all major credit cards. Orders are processed in the order they are received once payment has cleared.

Customer Care

If you have any questions or concerns, or need assistance with your order, please contact us directly at lecanvasatelier@gmail.com. We encourage you to reach out before leaving a review so we can ensure your experience is exceptional.